I designed the New Hire Skill Check courses in Articulate Storyline. They were designed to test newly hired customer service representatives on their ability to apply knowledge and skills taught during new hire training to handle typical contact situations.

Scenarios presented in the skill checks required users to recall information, analyze problems, leverage available resources, and demonstrate their ability to use a tool. The skill checks were delivered via the Cornerstone Learning Management System (LMS) and designed to allow the user only two chances to complete the course, after that, their score was passed to the LMS.